The relevant law:
Under the 2017 Environment Protection Act (the Act), the Environment Protection Authority is responsible for investigating reports of unreasonable industry, commerce or trade noise. This includes noise associated with factories, retail and manufacturing.
•S166 (Unreasonable noise) of the Act provides a person must not, from a place or premises that are not residential premises emit an unreasonable noise
•s25 (General Environmental Duty) of the Act provides a person who is engaging in an activity that may give rise to risks of harm to human health or the environment from pollution or waste must minimise those risks, so far as reasonably practicable. **Note the Act defines pollution to include noise.
•Regulation 116 of the Environment Protection Regulations provide for specific times and days in relation to noise from industrial, commercial or trade noise.
•Regulation 118 of the new Regulations specifically provide for and set decibel noise limits for daytime, evening and nightime periods from commercial, industrial and trade premises. If these limits are found by the EPA to have been breached the noise is deemed unreasonable under the Act and the EPA may commence enforcement action.
How to make a report to the EPA:
1.Call the 24 hour EPA pollution hotline on 1300 372 842. *Note the Act defines pollution to include noise.
2.Follow the prompts to “report pollution”
3.When given the option, request to speak to an operator (not the automated machine)
4.Request a reference number from the operator
5.Then proceed to lodge your complaint
6.To seek an update or to lodge further concerns, follow the steps above stating the reference number previously provided